(1) In every ministry, department and government agency and office, a complaint box should be kept in a place where everyone can see it to listen to complaints regarding the quality, effectiveness and irregularity of the work performed by that ministry, department and government agency and office.
(2) Anyone can submit a complaint in the complaint box submitted as per sub-section (1).
(3) In order to manage the complaints submitted in accordance with sub-section (2), the responsible officer of the ministry, department and government agency and office shall open a complaint box in the office of other employees once in every three days and if the complaints and suggestions received in the box are found to be appropriate, take necessary action for their proper management. Will have to do.
(4) If the complaints received in accordance with sub-section (3) are not related to the work of the relevant ministry, department, government agency and office, but are related to the personal conduct of the head of such ministry, department, government agency and office, the details thereof shall be sent to the higher authority.
(5) Information about the action taken according to sub-section (3) or (4) should be posted on the relevant notice board.
(6) Notwithstanding anything written elsewhere in this section, if a complaint is received on a matter unrelated to the work of the relevant ministry, department and government agency and office, if the person making the complaint is identified, the person making the complaint shall be informed and returned to him or her, and if not identified, the details of the relevant ministry, department And should be posted on the notice board of government agencies and offices.
(7) Other arrangements related to complaint management shall be as prescribed.