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Rule 32
Claim payment process of non-life insurance
(1) If a non-life insurance policyholder has to make a claim according to the insurance article, he must disclose all the relevant details and submit an application to the insurer.
(2) In accordance with sub-rule (1), if an application is received from the insured for the purpose of payment of the non-life insurance claim, the insurer may immediately appoint a surveyor if necessary to carry out the necessary investigation.
(3) The surveyor appointed according to sub-rule (2) shall determine the liability of the insurer within fifteen days after making the necessary examination and submit a report to the insurer including the detailed description thereof and shall inform the insured of the amount that the insured can receive subject to the terms and conditions of the insurance article.
(4) According to sub-rule (3), within thirty five days after the surveyor submits the report to the insurer, the insurer has to settle the liability and pay the non-life insurance claim to the insured.