Civil Service Act, 2049 (1993)

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Section 54C
Customer behavior

(1) Civil servants should behave respectfully towards service recipients related to their work.
(2) Subjects related to the client's work, procedures and clear information about the time required to complete the work must be given to the client in a timely manner.
Civil Service Act, 2049 (1993)
Chapter - 4
Section 18: The right to transferSection 18A: Employment arrangementsSection 18B: not to be held without responsibilitySection 18C: to complete the work within timeSection 18D: Extra groupSection 18E: Keeping records of convictions of civil servantsSection 18F: Leadership evaluationSection 19: PromotionSection 20: Promotion CommitteeSection 20A: Special promotion arrangementSection 21: Minimum service period and educational qualification required to be a candidate for promotionSection 22: Cannot be a potential candidate for promotionSection 22A: Suspension and Release of PromotionSection 23: XXXXXXSection 24: Basis of promotion based on performanceSection 24A: Performance appraisalSection 24B: Evaluation of SenioritySection 24C: Division of geographic areaSection 24D: Evaluation of Educational Qualification and TrainingSection 24D1: XXXXXXSection 24D1A: Promotion by seniority and performance appraisalSection 24D2: Provisions regarding promotion of gradeless employeesSection 24E: Personal details to be keptSection 24F: Promotion ComplaintSection 25: Change in Promotion ConditionsSection 26: Change of Service, Group or Sub-group
Chapter - 7
Section 41: Punctuality and regularitySection 42: Discipline and ObedienceSection 43: No Political or Undesirable InfluenceSection 44: Not to participate in politicsSection 45: Not to criticize the governmentSection 46: Prohibition on publication of news related to government affairsSection 47: Prohibition on receiving donations, gifts, donations, etc. and taking bribesSection 48: Establishing and operating a company and not doing businessSection 49: Not to participate in electionsSection 49A: Not to be employed or served elsewhereSection 49B: Permanent residence permit not to be obtainedSection 50: Ban on Demonstration and StrikeSection 51: Prohibition on strikes, arrests and encirclementSection 52: Prohibition on RepresentationSection 53: Provisions relating to Trade Unions of Civil ServantsSection 54: Asset DetailsSection 54A: Do not tortureSection 54B: Other conductSection 54C: Customer behaviorSection 55: Conduct according to their service and positionSection 55A: who can give warning
Chapter - 9
Section 59: PunishmentSection 60: Reprimanding or withholding a maximum of two salary increments or withholding promotion for two yearsSection 60A: Suspension of promotion for two to five years or suspension of two to five salary increments In any of the following cases, a civil servant may be punished with suspension of promotion for two to five years or suspension of two to five salary incrementsSection 61: Removal or Dismissal from ServiceSection 61A: Special provisions relating to departmental action and punishmentSection 61B: Self-declaration to be submittedSection 61C: InformativeSection 61D: UnpunishedSection 62: Departmental Sentencing OfficerSection 63: Delegation of authority to impose departmental punishmentSection 64: SuspendingSection 65: Termination of suspensionSection 66: to be given an opportunity to present a defenseSection 67: Punishment to be proposed before ordering special punishmentSection 68: Public Service Commission to be consultedSection 69: Formation and functions of administrative courts, dutiesSection 70: Decision Not Affected